The Santa System: Ten Leader Lessons from the North Pole

Santa Claus is not a myth. I know. I visited the North Pole and discovered an amazing organization, perhaps the best in the world. The workshop’s structure and functioning are surprising practical, with a tight focus on emotional connections, priorities–based decisions, specific team behaviors, and continual process improvements. I also learned some surprising facts, including how the naughty/nice list works and the true story of Rudolph the Red Nosed Reindeer. You will learn ten practical lessons to make your life and your organization a happier, better place. So, join me on a magical journey of discovery. It’ll be an early Christmas present for you and your organization. You will never view them, and Santa Claus, the same way again.

From the Foreword by Dr. Karl Albercht, Author of Service America: Doing Business in the New Economy:
You’re in for a fun ride—and a good read. Drawing on his long experience with the legendary Disney culture of service and a career in show business, and adding his own creative twists, Lenn Millbower offers us a fresh, entertaining, and useful perspective for thinking about the challenges of leadership, management, and business.
His Santa Claus metaphor and model, while fun to work with, are also surprisingly durable, with room for the spectrum of concepts, principles, and practices that shape the practical realities of running a successful service enterprise.
From the Foreword by Dr. Karl Albercht, Author of Service America: Doing Business in the New Economy